Q: How does Joy at Home work?
A: We’ve built Joy at Home as a simple, and easy-to-use platform. In short, with Joy at Home, you can provide an allowance to your employees to subsidize their coffee, tea and beverage needs, offering a valuable and unique perk that keeps you on the cutting edge of employee benefits. Once set up, your employees can order world-class coffee, cold brew, tea, and much more for their home office through individually controlled accounts, offering the ultimate in selection and customizability. With our easy-to-use dashboards and tools, program managers can review and modify their program usage in real time, giving you both visibility and flexibility. To get started and design your program, we recommend that you have the following information handy:
1. Email addresses for all team members
2. Allowance amount you want to provide
3. Your intended replenishment cadence (monthly, quarterly)
And that’s it! Have this info ready to go? Click here to get started!
Q: Do you recommend a monthly or quarterly allowance replenishment?
Every office is different, and that’s the beauty of our Joy at Home program! We recommend starting with your budget. Generally, if your program is above $30 per employee per month, refilling allowances monthly allows for a meaningful monthly order, and a fulfilling remote worker benefit. If offering less than $30 per month, we recommend shifting to a quarterly allowance.
Q: Can Joy at Home allowances be automatically refreshed on a given cadence?
Yes! In fact, that is what almost all our Joy at Home customers do. Unless you decide to set an end date for the benefit (let’s say, if you have a group of summer interns you want to make feel especially valued!), when you start your program, you choose your allowance replenishment cadence. From there, Joyride will automatically replenish employee accounts, sending notifications of the added allowance. After set-up, nothing is required on the part of the administrator!
Q: Can I provide Joy at Home for a limited time?
Yes! You decide how long you want to make Joy at Home allowances available. If you want to sign on for just 3 or 6 months, our tools allow you to set those parameters as needed. However, most customers keep their programs open ended, keeping Joy at Home as a mainstay of their benefits package. Ultimately, you decide. The minimum for the Joy at Home program is a one-time allowance that team members would have one month to utilize.
Q: How do I set a benefit start date?
Setting up a start date is easy! When initiating your program, you select your start date, which can begin immediately, or any time in the future.
Q: What allowance amount do you recommend?
The average office spends between $60-$200 per employee, per month on in-office food and beverage. For the Joy at Home program, customers spend an average of $50 per employee, per month. However, our program can work with any budget. We have seen customers offer as much as $100 per month and as little as $30 per quarter.
Q: Do I have to provide the same allowance for all team members?
Our default program sets all allowances at the same level. However, in your administrator dashboard, you can modify allowances down to the individual, as needed. Whether you want to give a new team member an extra bonus allowance for their first few months on the job, or adjust allowances for the entire executive team, our program is highly customizable!
Q: Do all team members have to have the same start and end date for the benefit?
Just like allowance levels, you have the flexibility to adjust the time period each team member has access to the benefit. By default, all team members will have your main program period, but you can adjust for individuals or groups of employees.
Q: How are Joy at Home orders created?
Orders are placed by team members themselves! Your employees will each have a unique login and will have the ability to purchase the products based on their personal tastes. As the administrator you do not have to oversee individual orders... except of course if you are ordering for yourself, because come on, you also deserve some Joy at Home too!
Q: Where can you deliver Joy at home?
Joyride has partnered with FedEx to provide nationwide shipping in the continental United States.
Q: How does shipping work?
In their individual accounts, employees provide their delivery addresses when they set up their account, and Joyride handles the rest! We also subsidize the cost of shipping to your employees by charging a flat $5 on orders below $50 regardless of weight or destination within the continental United States. For orders over $50, shipping is free!
Q: Will I be charged for unused allowances?
You will never be charged for unused allowances! We have built our program from the ground-up with the expectation that you only pay for what your employees use.
For example, if your employee Tyler never places an order, you pay nothing for Tyler. Alternatively, if your employee Emily spends only $20 of her $50 allowance in a given replenishment period, the cost to your program is only $20. Of course, Emily could always return within the replenishment period and use the remainder of her allowance, but if she doesn’t you aren’t charged for the unused allowance. Unused credits expire by default at the end of the allowance period.
Q: How much does it cost to set up the program?
Getting started with a Joy at Home program is not only simple, it’s FREE! There are no setup costs or hidden fees – you only pay for products when your employees order them, and within your allowance amounts.
Q: How do I enter employees into the system?
As the administrator, all you need is a list of email addresses for your employees! Once entered and approved by you, your team members are provided account activation emails and instructions to create their accounts. Keeping individual accounts up to date with a new shipping address is all handled by the benefit recipient and requires no action by you!
Q: How can I monitor usage?
Within your administrator account, we have built easy-to-use dashboards so you can always stay on top of program participation in real time. You will always know how many people are invited, how many participated for each renewal period and the allowance amount permitted and used for each renewal period. It’s all at your fingertips!
Q: How does payment work?
Regardless of whether you set up a monthly or quarterly program, at the end of each month, Joyride will issue a consolidated invoice itemizing all the team members who participated and the amounts they used. We will then use the default payment method and terms on your account for payment.
Q: How do I get started?
If you are a current Joyride customer, simply navigate to the Joy at Home program located under your account section. Your dedicated account manager is always standing by to answer any questions and help guide you through the process.
If you are new to Joyride, either start building your program here or simply fill out the contact us form to let us know you are interested in creating a program. A Joyride account manager will reach out to help you get started! It takes just minutes to get set up and bring Joy at Home to your team!
Q: What can employees order?
Joyride always strives to offer the most cutting-edge, high quality and socially responsible products on the market. Your employees will have access to our full offerings, although menu availability may vary by location, as our program is designed to support local products.
Q: What if an employee wants to spend more than their allowance?
If your employees choose to spend more than their allowance amount, they will be responsible for any additional charges. Your company will never be charged beyond the allowance you set. If an employee wants to spend more than the allowance, they will be prompted at check-out to enter a credit card to cover any costs beyond the allowance.
In this way, Joy at Home recipients can enjoy these benefits as a subsidy, and can ultimately order as much or as little as they’d like!
Q: What if employees spend less than their allowance?
In this case, the remaining allowance balance will stay on his/her account until the end of the allowance period. You will only be charged allowance spend used in the period.
Q: What if an employee decides not to participate?
Employees will remain eligible to activate their account in any replenishment period, but are not obligated to. You will never be charged for unused allowances.
Q: Do unused allowances roll over into new replenishment periods?
No – Joy at Home is a use it or lose it benefit. Any unused portion of an allowance expires at the end of each replenishment period. We designed this so you as the administrator can keep control over budget and set a budget ceiling for any given period.
Q: How do I remove or add team members to the benefit?
Once a month, prior to your next replenishment period, we will send you a reminder email to check your account. From within your Joy at Home administration dashboard you can deactivate employees or add new employees. In the future, we look forward to offering integrated tools so that your employee lists can auto-update!
Q: What happens if I remove a team member during a replenishment period?
Team members can be removed at any time. If you remove a team member, they will be able to use any remaining allowances already in their account, but all future replenishments will stop for this team member.
Q: What happens if I add a team member during a replenishment period?
Team members can be added at any time. When you add a team member, unless you set a future start date, the team member will have their allowance available for immediate use. This team member’s allowance will then expire and be replenished on the same cadence as the rest of your team.
Q: I have additional questions about the program. How do I get in touch to learn more?
Our dedicated Joyride account managers are standing by to answer any questions you might have. Just fill out the contact us form and let us know you are interested in Joy at Home and someone will get back to you within one business day.
Q: How do I stop the program?
You can cancel at any time. When setting up the program or at any time afterward, you can set an expiration date to coincide with the end of a replenishment period. Once that replenishment period is over your allowances will end. Thus, you will no longer be providing allowances to your team and will not be charged for anything. You can also start back up at any time.
Q: What happens when I end the program?
When you end the program, you will be billed for any used allowances in your final replenishment period. After this period ends, your team members will no longer receive allowances on their accounts. They will, however, be able to continue to order from Joyride using their own credit card.
Q: Do you offer discounts?
For programs above a certain spend level, Joyride offers a rebate program to minimize costs for you. Please get in touch with your account manager to learn the details!
